Answers to common questions and problems

Course Videos Questions

All of our courses are live training or streaming only, we do not send out CD's, DVD's or any physical containers for my courses.


You can watch all video files on any device with an internet browser. Just login to the site from a tablet, phone or computer.

The videos can be viewed on any operating system.

Purchasing a course

No. PayPal has a new option, once you have chosen your item and click on the PayPal checkout, on that next page you can choose the option : "No PayPal account" and it will just ask you for your credit card and no PayPal account will be created

Yes. If you have not created an account prior to purchase, you will create one during the purchase process.

At checkout, enter your coupon code in the "Coupon Code" field. Your updated total will show as well as which coupon code you are using.

No, currently there is no way to apply more than one discount code at a time. If you have two discount codes for different items, purchase them separately using the appropriate discount code each time and you will get some extra savings ;)

Our discount codes are not cumulative, if an item is already on sale for a greater amount than your discount code it will give you the bigger discount. Check the following points as well:

  1. Check to make sure you correctly typed in the discount code.
  2. Make sure the code is not too old and expired.

Account questions or lost password

Click the "Login" link at the top-right of multifamilymatrix.com. (If you don't see the word "Login" but see a picture instead - you are already logged on). Click the "Forgot password" link below the Sign In button. Enter the email address you used to create your account. Enter the email address you used to create your account and click "Send Recovery Info".

This will send you an email where you are able to reset your password to whatever new password you want. If you forgot the email or are having trouble with this please feel free to contact me and I will help you retrieve your account information or reset your password.

Contact me and I can take a look and help you locate it! Let me know as much information as you can and what emails you might have signed up with.

Sometimes your confirmation email for your purchase with the link to your course goes into your spam folder, please verify that this is not the case. If you still cannot find your confirmation email contact me and I can help you set up your account.

If you have purchased a course from us prior to September 2018 you will be credited all of your previous purchases!

  1. You will have to create a new account.
  2. When you create your new Photo Serge account, use the SAME email address you used when purchasing from my old store, all of your previous purchases are still accessible here. My IT team is working on making that transition automatic in the future but for now you can access them that way.
  3. If you created a new Multifamily Matrix account with a different email address, contact me and I will look up your previous purchases and assign them to your new account.

Everything else

With our courses you get a more in-depth training, step by step and covering an entire subject. Any evaluations, analysis or any training in my courses is very simple and intended to walk you from start to finish so you learn the entire process. Our courses also come with all the files, sample files, etc. so you can follow along, (included in the downloads for the course). Our course videos are also of a better quality.

If you have a question, suggestion or need help with any of my products feel free to contact me here !

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